RETURNS & REFUNDS
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in exactly the same condition that you received it, with no damage of any kind. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: any item not in its original condition or damaged for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account. Then contact your credit card company — it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at antoniofbgouveia@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us at antoniofbgouveia@gmail.com.
Shipping
To return your product, please email antoniofbgouveia@gmail.com first. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over €75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.